Primary Checkpoint Agent

Important:

  • After touching traveler’ documents, do not touch your face, eyes, mouth, or nose
  • Wash hands after handling client documents using soap and water or an alcohol-based hand sanitizer
  • Do not eat or drink at your desk or in the area

Travellers will have completed the form online or on paper. To screen online forms, you will be provided a unique login to the Travel Support Software.

If your traveller has completed an online form, they will show you their confirmation notice on their device. A green status will allow you to direct the traveller to exit to follow their isolation plan. If their isolation-plan is incomplete, Use the confirmation number displayed on their screen to enter into the COVID-19 response Traveller Support Software. This displays the traveller’s isolation plan status.

Any adjustments needed to the traveller’s data can be added in the Notes section. For these, Make the determination that support is needed by selecting the button.

If your traveller has completed a paper form, you will make your assessment and support the traveller to complete the plan, and direct as required to the Provincial Accommodation Agent.

Keep the paper form, as the information will need to be inputted into the system at an available time.

Follow these procedures to review the form with the traveller.

  1. Direct families to have only one-person approach the Priority Checkpoint desk.
  2. Review the traveller’s form and help them to fill in any incomplete information using the screening questions.
Green – Your traveller’s self-isolation plan is in place:
  • Provide the traveler with supporting materials (eg. guidelines, fact sheets, etc).
  • Advise them there will be follow up via a phone call from Service BC.
Red – If your traveller’s self-isolation plan lacks accommodation or they live with another person who is vulnerable:
  • Direct the traveler to onsite resources to secure accommodation.
  • Provide them with supporting materials (eg. guidelines, fact sheets, 211).
  • Advise them that a Service BC representative will follow up via a phone call.

If your traveller’s self-isolation plan is not sufficient, but they refuse to adjust it (for example, they live with another person who is vulnerable and are unable to isolate themselves from them, but will not seek a more suitable accommodation):

  • Provide the traveler with supporting materials (eg. guidelines, fact sheets, 211).
  • Advise them that there will be follow up via a phonecall from Service BC.